Business Process Management (BPM) is usually the casually-made decision in embryonic and start up companies, and it’s the forgotten saviour in how companies move from embryonic to growth.

For us, its baked into the way we think.

Every entrepreneurial company has a view on customer journeys, but what about the processes that underpin them.

Growth companies spend a lot of time thinking about value propositions – investors then pop up and ask about costs and process efficiency.     

Probably the defining characteristic of an embryonic-to-growth company is the total focus on customer value and, often, market disruption.

What every embryonic-to-growth company also knows is that there are bodies left along that road. The customer that we didn’t service, the service that didn’t quite deliver, the experience that we hadn’t quite got right.

BPM is the back office of customer journeys – but customers love it. Get it right and they stay. Get it right and they convert more easily – combine it with data and you get rapid acquisition and less churn. Combine it with data and marketing and you get integrated journeys that are in step with ops.

In effect, you get a digitally mature growth company based on data, proposition, journey and marketing,

We have skills in integrating BPM and BPMN across the journey and value proposition.

We also create tech stacks that deliver value with BPM integrated at the design phase.